Bangor Water

Article Title: Customer Service

Article Content

Our mission is to protect public health by providing high-quality water for domestic and fire protection purposes while emphasizing cost control, innovation, and customer service.

In the customer service section of our website, you can:

  • View or pay your bill
  • Find out more about starting and stopping water service
  • Get information on many of our programs and rules

This website provides information that we attempt to keep accurate and timely. There are times, however, when the information may be incorrect or outdated; we’re not liable for any losses caused by reliance on the website for information. In order to confirm any information on this website, the most effective method is to contact a customer service representative by phone or stop by our office during business hours.

Useful Information

Our business hours are 7:00 a.m. – 3:30 p.m. Monday – Friday (excluding holidays)
Our telephone number is (207) 947-4516.
Our mailing address is PO Box 1129, Bangor ME 04402-1129.
Our business office is located at 614 State Street, Bangor.
Emergencies outside of business hours should be reported to (207) 843-6472.
DigSafe requests can be sent to or fax (207) 735-0090.

Our Privacy Policy

The website is the responsibility of Bangor Water, and resides on a server which we house, own, and maintain. It is updated from time to time as needed.

We don’t routinely collect personally identifying data from visitors to our website. Our server may collect statistics about your visit, such as which pages are visited and which browsers our visitors tend to use. This allows us to understand how people are using our services. Some information – such as a running count of visitors – may be displayed or shared.

If you contact us via e-mail or other electronic means, fill out an online form, or participate in an online survey, you will be providing some personal information, such as your e-mail address, name, telephone number, and account identification, by default.

Your IP address may be used to diagnose service problems or administer the website.  No personally identifiable information is gathered from the IP address.

We don’t sell any personally identifying information to third parties. We release it as necessary to comply with legal and regulatory requirements. Unless specifically protected by law, any information provided may be subject to public disclosure or disclosed in a legal proceeding.

Our website contains links to other sites. We don’t monitor and aren’t responsible for the privacy practices of those sites.