Getting a New Water Main and/or Service Line Installed
1. Is public water available?
The first step is to contact our Engineering Department to see if there are existing facilities in your area. In areas where facilities are not present, the water main would have to be extended at your cost.
If a water main extension is required,
- a signed water main extension is required and payment of estimated fire protection installation costs —provided by the Bangor Water — must be paid.
- Bangor Water will provide an estimate for our required work (inspection of the tap into the main, pressure testing and chlorinating, etc). which the customer must pay in advance. Your contractor can then schedule a time for us observe the tap into the main.
- Bangor Water will also provide an estimate of total project costs; this will be used to calculate rebates when water meters are activated on the line.
2. There is public water. Is there a service line already installed (stubbed in)?
The next step is to determine if service already exists to the property. In most situations, we can tell you over the phone but there are times that we may have to verify its information on site; there is no charge for this visit.
We will determine the size (diameter) of the pipe to provide appropriate service into your building.
If the water service line is stubbed into the property, the customer/contractor must connect service line into the building. After the water service is connected inside, the work must be inspected by Bangor Water personnel with advance notice — before the contractor backfills the trench.
If we do not inspect the service line and we’re unable to determine if it meets utility standards, the water will not be turned on — and you may be required to uncover the buried line.
3. I do not have a service stub; how do I connect to public water?
We will provide Information on the size and location of the water main that the new service line will connect to. We’ll determine the size of the water service line and the water meter(s) based on a number of factors, including plumbing fixtures inside the building.
Your contractor can then schedule a time with us to observe the tap into the water main. Once the service line is connected inside the building, the work must be inspected by Bangor Water personnel — with advance notice — before the contractor backfills the trench.
If we do not inspect the service line and we’re unable to determine if it meets utility standards, the water will not be turned on – and you may be required to uncover the buried line.
4. Service has been extended to the building and inspected. How do I get a meter and have the water turned on?
Connections inside the building must be completed in preparation for the meter; contact our Service Department for requirements on meter and backflow preventer installation. Information is also available below.
The person responsible for paying the water bill must (unless they have done so already)
- Complete an Application for Service
- Pay the service establishment fee
- Schedule an appointment for a service worker to install a meter and turn on the water.
New Service Checklist
- Call the Bangor Water’s Engineering Department to determine if facilities already exist to the property.
- Provide information of what will be in the building/development so the water lines/meter(s) can be sized.
- Obtain an estimate for Bangor Water’s required work, and pay required deposits. The owner may at this time apply for customer status, pay service establishment fee, and schedule appointment to install meter and turn on water.
- Schedule observation of the tap by your contractor into Bangor Water’s main (if required).
- Install or have installed water lines in accordance with Bangor Water specs. Have Bangor Water perform required inspection.
- Complete plumbing inside the building in accordance with Bangor Water specs.
- If not previously completed, apply for customer status, pay service establishment fee, and schedule appointment to install meter and turn on the water.